Datalec certified engineers/technicians are available on a 24x7x365 basis, to assist with unplanned, scheduled, or routine work within data centres on behalf of the customer. Datalec can provide 24hr reactive response and dedicated onsite engineers where required.
Intelligent Hands Services
Support Levels
Critical business impact
4 Hour SLA to attend (24/7)
Significant business impact
4 hours SLA to attend (Business hours or next working day)
Limited business impact
Within 2 normal Business days
Minimal/No business impact
Planned Activities In Hours
Datalec engineers can execute on the following activities:
Structure cabling or port faults, repairs, and testing (including patching)
Receiving deliveries or packaging media in preparation for customer collection
Visual inspection of equipment and reporting observations
Manual power cycle or reboot of equipment
Cable tracing as apart of break fix
Planned activities
Additional connectivity planned services are available to our customers at an additional cost:
- Cross connect installations
- Structured Cabling
- Auditing
- Rack and Stack services
- Hardware Support
- Diagnostic tools or Specialist equipment
- Scheduled Maintenance Window Support
- Server Migration
Clients & Partners
Find out more about our 24x7x365 on-call customer support service
Call one of the team on:
+44 (0)800 6891318
Or send us an email:
View our Intelligent Hands Managed Services brochure: