Location: Jakarta, Indonesia
Job Purpose
We are seeking a Projects Director who will be the owner of customer accounts, providing a single point of contact that manages the life cycle of the project, opportunities, delivery, compliance and customer escalations. Control the overall design and operational delivery of projects, considering safety, technical, commercial, and managerial requirements, from bid and pre-commencement through to successful practical completion, and ensuring that profitability is maintained or improved through effective leadership, high-quality customer relations, and management of relevant support functions allocated to the project.
Duties & Responsibilities
- Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working.
- Senior representative managing key customer accounts, ensuring service levels are maintained whilst team structure and budgets are managed within the constraints of the accounts.
- Establish and maintain customer teams to provide the service needed to maximise account growth and profitable performance.
- Senior Management responsibilities associated with Human Resources (HR) processes and people management
- Ensure all projects are delivered in adherence with all ISO requirements and business systems.
- Work with the senior team to provide ownership of client relations and participate in bid activities supporting sales as well as the bid proposal team.
- Ensure professional, profitable, and successful bids are delivered to meet customer expectations.
- Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency, and profitability in the delivery phase of the project
- Supply chain engagement, maintaining relationships and understanding escalation structure and processes to overcome barriers to resolve disputes or issues.
- Proactively engage with the commercial team, ensuring Subcontractor contracts and performance are implemented. Management/contracts management across the full operations.
- Responsible for proactively engaging with the commercial team to identify and manage project risks, opportunities, and CVR reports.
- Lead the teams to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key sub-contractor organisations.
- Provide leadership for the project management delivery teams within the area of control; through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise team performance.
- Provision / Manage teams to provide Customer Progress / general Reporting in a timely and regular manner, using correct reporting management tools and templates. Ensure the level of information provided is sufficient to manage expectations and considers the sensitivity of the business to end-to-end client relations to avoid any detrimental effect.
- Accountable for the provision of internal business reports and contract reviews to the senior management team. Ensures the accuracy and integrity of costs, values and programme forecasts; seeking opportunities to suggest actions which mitigate risk and maximise profitability.
- Manage and support the effective use of company email in terms of structure, format, storage, and retrieval.
- Represents the business and attends events to promote the wellbeing of the business and engage with customers.
- Initiates contact with customers to assess future needs, provide recommendations to the business to adapt services and systems accordingly.
- Operates as a subject matter expert in relevant areas of expertise and/or sectors DPI operates within.
- Prepares for and carries out employee performance reviews with direct reports following the company process.
- Maintains/develops skills and team performance to deliver required outcomes. Identifies potential within the team and provides mentoring/coaching to team members to support development plans and career progression.Represents the business, upholding our core values and behaviours with all internal and external customers, clients and third parties.
- Maintain business and client confidentiality, adhering to applicable Data Protection regulations and Information Security Standards in line with company and group policies and procedures.
Essential Skills and Experience
- PMP certified or equivalent, along with a minimum of 10 years proven experience in a similar role.
- Demonstrate deep expertise in electrical and mechanical systems to oversee complex infrastructure installations, ensuring compliance with international standards and project specifications.
- Collaborate with cross-functional teams to optimise design and execution of electrical and mechanical components, enhancing overall project efficiency and reliability.
- Demonstrable experience within the data centre industry, ideally within both white and grey space and connectivity-biased.
- Degree in Engineering, Business Studies or a related field preferred.
- Strong commercial acumen and understanding of business financial principles, including profit and loss and costings.
- Proven Leadership capability and people management skills.
- Mentor and guide engineering teams, fostering technical excellence and knowledge sharing across disciplines.
- Strong stakeholder management and the ability to build and maintain excellent client/customer relations.
- Excellent time management and ability to work under pressure, managing and driving schedules.
- Sector and industry knowledge within Data Centre and associated services environment.
- Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field.
- Must hold and maintain the necessary accreditations and certifications relevant to the level of this role, sector and industry.
- Contributes to the development of the DPI strategy and system—implements, monitors, and reviews performance against the DPI strategy and policy.
- Leads a monitoring programme to enable team members to progress.
- IT skills in Word, Excel, Project, and PowerPoint presentation.
- Flexibility to travel as required by the business.
To Apply
To apply for this position, please send your CV and a cover letter to recruitment@datalecltd.com. For further information, please get in touch with HR on +44 (0) 800 6891318.
About Datalec Precision Installations (DPI)
Datalec Precision Installations provides world-class, global data centre solutions, specialising in connectivity design, bespoke manufacturing, construction, and installation services. Supported by unmatched technical expertise, we offer consultancy, technical and critical cleaning, electronic security, and managed services to address every data centre need.