Remote Hands Service
Reliable remote hands service for data centres, offering on-site support, maintenance, and troubleshooting to ensure seamless IT operations, enhance system performance, and minimise downtime.
Remote Hands offers rapid, round-the-clock support
Ensuring timely resolutions tailored to client needs for peace of mind. Our qualified data centre technicians adhere to agreed SLAs, promptly addressing client requirements with regular updates. Whether for break-fix incidents or Smart Hands support, Our certified engineers are available for unplanned, scheduled, or routine tasks, guaranteeing seamless operations and optimised performance for all data centre clients.
Scalable levels of service
Wrap around care. Datalec’s qualified team can perform a wide range of troubleshooting tasks of exacting standards, ensuring business continuity.
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Significant business impact. DPI operative deployed
4 Hour SLA to attend (24/7)
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Non-critical business impact
Next Business Day (Business hours or next working day)
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Limited or low business impact
With 2 business days or planned activity
